Frequently Asked Questions and Other Common Issues

Why Just .stl Files?
Different printers have different settings and ideal print orientations. That is why only the .stl files are provided. The orientation, supports, and slice file creation is up to the end user to determine based on what is best for their machine.

How Many Times Can I Download a Purchased Model?
Each purchase allows for 3 downloads before the link expires. I believe this is a fair amount and should account for any technical issues that could arise during the download process, or potential losses through accidental deletion on the customers end. I encourage everyone to make copies of purchased files in whatever way suits them. Data that isn't backed up is data that will be lost!

My Download Link Stopped Working
There are rare instances when backend work on the digital downloads application used on this site causes download links to expire. If your download link gives you a '404' error (and you have not exceeded the 3 download limit), reach out through the 'contact' page, and a new download link will be sent to you. 

Why Don't You Model 'X' Subject?
Suggestions are fine, and you can always submit an idea through the 'Product Recommendation Form' on the contact page. Submitting a request is not a guarantee that the subject will be made as it does take quite a bit of reference images and/or drawings for a complete model.

Can I Convert a Model Into Another Scale?
Upscaling, for example a 1/35 model to 1/16 probably won't be an issue, you just may not have the level of detail expected for a larger scale. But if that's acceptable to you and your printer has the room, you can certainly try. Downscaling however is not recommended. Detail parts for all of these designs run close to the limits of what can be printed easily. So when they are shrunk down further, there is a much greater chance of print and part failure during assembly. Again, you can try, but there are no guarantees printing out of scale.

Do I Need to Repair, Fix or Hollow Parts Before Printing?
Nope, all models are designed from the ground up with parametric modeling software, with every part ready to be brought into your slicer software. All you have to do is add supports. 

Some of These Parts Are Too Large for My Computer to Handle
Typically track and hull assemblies are quite large files and can be an issue on older computers. Reach out to me through the 'contact' page and I can re-export the offending parts at a lower quality setting to limit file size. Keep in mind this will increase chances of visible faceting on printed parts.

What is the User Agreement for Digital Files?
By purchasing digital files you agree that they are for personal use only, and that the files are not to be shared or used for any sort of commercial purposes.

I'm Having Issues Logging Into my Account
Reach out to me through the 'contact' page and I can send you a reset password email.

Why Do I Need to be Logged In to Make a Purchase?
This is due to spam/bots making fake accounts and fraudulent purchases to test out stolen credit card information. Forcing customers to be logged in to make a purchase is the only way I've been able to reliably combat this issue.

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. To start a return, you can contact us at admin@landshipsmodeling.com. 

Exceptions / non-returnable items
Digital Items that have been accessed are non-returnable 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Domestic Shipping, United States
Flat rate shipping based on the value of the items being shipped is used (so digital items are not added to the total).
Under $100, $8.00 Shipping
Over $100, $15.00 Shipping

All domestic orders are shipped with USPS First-Class Mail.
Order processing takes 1-2 business days.

International Shipping
International Shipping is provided for the following countries: All of the EU, United Arab Emirates, Australia, Canada, Switzerland,, United Kingdom, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore.

Cost for international shipping is calculated based on location.

All international orders are shipped using USPS.
Order processing takes 1-2 business days.

Taxes
Sales tax applies to Connecticut customers